Help Center

We proudly accept Paypal, Visa, Mastercard, American Express, ApplePay, and Amazon Payments..

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, LasersandLights.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

Once your order has been shipped, you will receive an email with the tracking number that you can use to get the latest updates on your shipment. Track your order here.

If you have any further question, please email us at shop@lasersandlights.com and our staff will be happy to assist you.

Once your order has shipped, you will be emailed the tracking number and information for your package. You can use the tracking number to check the status of your delivery. Please keep in mind that the tracking email is generated automatically and can take up to 24 hours after the package was mailed.

U.S. ORDERS

If you are based in United States, you can track your order here. Your order may take up to 7 business days to arrive.

INTERNATIONAL ORDERS

Once you receive your tracking number, you can track your order here. Your order may take up to 14 business days to arrive. It may take longer depending on your location and opening times of local post office.

If you have any further question, please email us at shop@lasersandlights.com, and our staff will be happy to assist you.

Your items will be shipped from one of our fulfillment centers and we will use the most economical shipping option available for your delivery location. Shipping carriers that we work with - USPS, UPS, FedEx, and DHL. If you purchased multiple items in your order, it is possible that your items will be shipped in separate packages.

U.S. ORDERS

For United States orders, delivery will take between 2 and 7 business days on average.

INTERNATIONAL ORDERS

For international orders, delivery will take between 5 and 14  business days. Please be patient with international orders as they will inevitably take longer to be delivered, allow between 14 business days before reaching out to the customer service: shop@lasersandlights.com

Not to worry, most of our items will be left on your front porch or in your mailbox if they are small enough. If the order requires signature confirmation, they will leave a note to make you aware of it.

We operate out of multiple warehouses in the United States. Generally, most of the orders are shipped from our warehouse in Michigan due to convenient logistics.

If an item is not available at one of our company warehouses, it will ship directly from the manufacturer. Most manufacturer’s ship out orders for us within 24 hours. However, it may take longer depending on the manufacturer’s product availability and schedule of shipment during the busy holiday season.

Orders that ship directly from the manufacturer may be shipped via a different shipping method than the method selected. Mixed manufacturer orders may ship separately from different locations and have separate tracking numbers. Generally, our manufacturers ship the same day the order is received or following business day. If you selected expedited shipping and paid a premium for that service and we are unable to provide expedited shipping then you will be refunded the difference in shipping costs.

Not to worry, as long as you contact us immediately regarding the error in your address, we will be able to correct it for you.

Just email us your full, correct address along with your order number to shop@lasersandlights.com and we will update your details.

As outlined in our Terms & Conditions, once an order has been shipped out from the warehouse, changes to the order cannot be made and is the sole responsibility of the buyer.

Lasers & Lights, LLC cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

Lasers & Lights, LLC is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.

As long as the item is in new/unused condition. Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item.

To qualify for a refund, the following should be met:

• Merchandise must be new, unopened, uninstalled and with all its original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.).

• Items damaged due to improper packaging.

Please note, any merchandise being returned with an open box will be subject to a 25% restocking fee. This covers our expenses to inspect and test the open boxed items.

The following expenses are non-refundable:

• Shipping services.

• International custom and duties fees.

• Installation services.

To complete your return, we require a receipt or proof of purchase and a Return Merchandise Authorization (RMA). Please complete the RMA request prior to shipping back your return by visiting our - RETURN CENTER.

Please, also check out our return policy in full HERE.

Refunds for shipping costs are only available for returns on items that were damaged due to packaging.

For all other returns,  the following expenses are non-refundable:

• Shipping services.

• International custom and duties fees.

• Installation services.

Please check our full return policy here.

Yes, the easiest way to exchange an item is to go through the return process and purchase the new item seperately. This will ensure you get your new item quicker and your refunded original payment once we receive the returned item. If you have any questions, please drop us an email at shop@lasersandlights.com and we will sort something out for you!

If you have changed your mind about your order, please email us immediately at shop@lasersandlights.com with your order number and let us know what's happening. Our team will be happy to assist you in finding a solution.

If your package has already been shipped, unfortunately, we would not be able to change the order.

Unfortunately, you cannot change your order after it has been shipped. All orders that have left our warehouse are final and not changeable.

Return Policy

Our return policy is available for 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. 

To qualify for a refund, the following should be met:

• Merchandise must be new, unopened, uninstalled and with all its original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.).
• Items damaged due to improper packaging.

If you qualify for a refund, you can return your item(s) within 30 days for a full refund (minus shipping costs).

The following expenses are non-refundable:

• Shipping services.
• International custom and duties fees.
• Installation services.

Please understand that we have a strict return policy in place because we sell products that are used for particular occasions, such as a one-day event or decorating during a holiday. If we accept returns for used items, our customers would use the products for this short occasion and then return the items to us (which has happened in the past). We provide video demonstrations of all of our products in action and do our best to describe what you should expect with each product. 

Please read the full return policy here.

Once the refund has been processed and the return delivery was accepted, this takes up to 5 working days for the refund to be processed, depending on the payment gateway that you used to pay for the order.

If you have not received your refund after 7 business days, please notify us via email at shop@lasersandlights.com. A member of our staff will be happy to sort this out for you.

If you have received a damaged item, please email us immediately at shop@lasersandlights.com. If the item has stopped working properly after you received your order, you will need to contact the manufacturer and they can help you if the item is covered by a warranty.

If you have not received any emails from us confirming your purchase, please let us know immediately via email at shop@lasersandlights.com. Please include your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check there before contacting us. Otherwise, it is likely that you entered an incorrect email when placing the order and we can help you update the order information.

Please allow up to 72 hours for us to send you an email with the tracking information on your package. If it has been over 3 business days, please email us at shop@lasersandlights.com and we will get you the information.

Yes, we are happy to provide businesses with wholesale pricing on bulk orders. Please contact our regional sales manager at david@lasersandlights.com to request wholesale pricing. It is helpful to provide your business details, the product(s) title, and order quantity that you are inquiring about.

We have created a page with all the information you need about laser light projectors. Check out our dedicated page for information about laser light projectors and the most frequently asked questions about the products HERE.