Help Center

Frequently Asked Questions

General Questions

What methods of payment do you accept?

Is it secure to shop on your website?

Shipping & Delivery

How long will it take to receive my order?

How can I track my order?

I am still waiting for my order. What shall I do?

How are my items shipped?

Where do you ship from?

What happens if I am not home to accept the package delivery?

I provided the wrong mailing address. What shall I do?

Can I change my shipping address after receiving shipping confirmation?

Do I pay for eventual custom duties and/or import taxes?

I purchased multiple items in my order. Will they be shipped together?

Returns & Exchanges

Can I return an item that I don't like?

Will you refund me the shipping costs?

Can I return an item and exchange it with something else?

Order Changes

I have changed my mind about an order. What shall I do?

Can I change my order after I received shipping confirmation?

Refunds and Cancellations

What is your refund policy?

How long does it take to process the refund?

I have not received my refund yet. What shall I do?

Damaged Items

What should I do if I received a damaged / faulty item?

Emails and Notifications

I did not receive a confirmation email. What shall I do?

I have not tracking information for my order yet. What shall I do?

Wholesale Orders

Does Lasers & Lights offer wholesale pricing for large orders?

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